Dial A Minder Pet & Home Care is committed to safeguarding the privacy of your personal information when you deal with us.  This Privacy Statement explains how we manage your personal information.  By visiting our web site you are accepting the practices described in this Privacy Statement.

 Information We Collect

 Dial A Minder Pet & Home Care will only collect personal information that is necessary for us to conduct our business as a pet care and home care service provider.  The information we collect and hold will depend upon the products and services you request from us and may include:

 Information you give us

  • The personal information you give us when you place an order for any goods or services we supply. We may also collect personal information about individuals who are not customers of our business, but whose personal information is given to us by those individuals or other people in the course of a transaction. This personal information will include your name, address and contact details, and may include other personal information about individuals we collect in the course of a transaction.
  • Information derived from communications or correspondence between us and you
  • Any information you tell us about yourself through the use of our website or give us in any other way. This may include but is not limited to filling out an online form, or requesting information via email. Please note: we will record your email address if you send us an email. We will never request your credit card information or banking details by email.

 Other Information

 When visiting our website, a record of your visit is logged. This data is recorded for statistical purposes only and is used to help improve our website. The following information is supplied by your browser:

a. the user’s server address

b. the user’s operating system (for example Windows, Mac, Linux)

c. the type of browser used

d. the date and time of the visit to the site

e. the pages and documents accessed

f. the previous site visited

 This information is used for statistical purposes only.  No attempt will be made to identify users or their browsing activities except where required by law.

 How We Use and Disclose Your Information

 Dial A Minder Pet & Home Care respects your privacy.  We do not sell, trade, lease, or give away any information that we collect from you.  Any personal information that we collect about you will only be used or disclosed by us so that we can provide you with the services that you have requested.

 We may disclose your personal information to goods & service providers who provide goods & services in conjunction with our business (eg: veterinarians, garden suppliers, delivery companies), & organisations through which you choose to make payment to us.

 If we engage third party contractors to perform services for us which involve handling your personal information, we take reasonable steps to prohibit the contractor from using your personal information except for the purposes for which it was supplied.

 We are also permitted to use or disclose your personal information where you have consented to us doing so.

 Access to Your Information

 In most cases you have access to your personal information we hold about you, subject to some exceptions by law.  If you wish to access, check, or amend any of your personal information you should contact us in writing by post, email, or fax.  All requests will be attended to within a reasonable timeframe.

 Security

 We are committed to protecting your personal information, and will take reasonable steps to keep it safe from loss, misuse, unauthorised access and modification.  Your personal information may be stored in hardcopy (printed) or electronic format.

 No data transmission over the Internet can be guaranteed to be 100 percent secure.  Dial A Minder Pet & Home Care does not accept responsibility for the security of information while it is being sent to us or received from us over the Internet, or for any unauthorised access or use of that information.  Users do so at their own risk.  Once we receive your transmission, we make every effort to ensure its security on our systems through the use of firewalls, malware and anti-virus software, email filters, as well as passwords and encryption.

 Any unwanted hardcopy or electronic copy of your personal information is permanently destroyed to such an extent that it no longer identifies you.

 Links

 Our website contains links to other websites and those third party websites may collect personal information about you.  We are not responsible for the privacy practices of other businesses or the content of websites that are linked to our website.  Dial A Minder Pet & Home Care encourages users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information.

 Changes

 It may be necessary for us to review or change our Privacy Policy from time to time. Any amended version will be posted on our pet care website.  We suggest that you visit our website regularly to keep up to date with any changes.

 Contact Us

 If you have any questions or complaints, or would like any further information regarding this Privacy Policy, please contact us at enquiries@dialaminder.com.au