Before we offer any of our services, we will provide an initial obligation free, introductory appointment at your place of residence, at no cost.
This will allow us to meet and get to know each other. More importantly, we get to meet your pets and bond with them. In order to proceed, we will need to build a relationship with them to ensure your pets are comfortable with us, and we are comfortable with them.
• ask you about your pets, their routines, diets, and special needs.
• go through your specific instructions regarding their care.
• answer any questions and concerns you may have.
At the end of this time, if you are happy to proceed, we will take your personal information, emergency contact details, veterinarian details, and other instructions and essential information needed.
Once a booking is made, we will arrange to collect keys, and issue ID Tags if required. This will occur no later than 48hrs before your departure. A 50% deposit is also payable at this time.
Your keys will be securely stored in a separate location from your personal and security information at all times.
For additional information on preparing for your introductory appointment, please read the article on ‘How to be a Better Client’ on this website for more information.