A: NO. All food is supplied by the customer. This ensures your pet gets to eat the regular food it enjoys.
Q: What if something happens to my pet while I am away?
A: If any unforeseen circumstance does occur, WE ARE PREPARED. We carry your emergency contact numbers, and your preferred veterinarian’s number.
Q: What if my pet gets out of my yard while I am away?
A: We will fit a Dial A Minder tag to your pet’s collar with our contact information on it. When contacted, we will pick up your pet and return it to your yard. We will investigate how this could have happened, and endeavour to stop any re-occurrence.
Q: Will my dog be walked off a leash?
A: NO. We will only walk your dog on a leash. While your dog is in our care, we will fit a Dial A Minder tag to your pet’s collar with our contact information on it.
Q: Will my dog be walked when it is raining?
A: YES. Exercise is important to a dog’s wellbeing and happiness. We will dry your dog upon returning with our own towels. We WILL NOT walk your dog in heavy rain or thunderstorms, or if you tell us not to. Instead, we will spend the time patting, cuddling, and playing with your dog inside or under cover.
Q: Will my dog be walked if it is extremely hot?
A: NO. We WILL NOT walk your dog in any extreme condition. Your dog’s health and wellbeing come first. Instead, we will spend the time patting, cuddling, and playing with your dog inside or under cover.
Q: What if something happens to my house while I am away?
A: If any unforeseen circumstance does occur, we will contact you and ask for instructions. If you require us to secure your house, we will do so to the best of our ability, after photographing any damage. If you are not going to be contactable, we will develop an emergency plan and put it in place before you depart.
Q: Are my personal and security details safe?
A: YES. We are committed to protecting you personal information, and will take reasonable steps to keep it safe from loss, misuse, unauthorised access, modification, & disclosure.
Q: How will you keep my keys safe?
A: Your keys will labelled with a random number only, and will be securely stored in a separate location from your personal and security information at all times.